Contact information

CONTACT INFORMATION

We want buying from us to feel simple, and that includes being easy to reach. If you have a question about an order, a product, sizing, a return or anything else, here is how to get in touch.

CUSTOMER SUPPORT
Email: support@shopeverdries.com.co
We reply to every message within 24 hours on business days.

SUPPORT HOURS
Monday to Friday, 9:00 AM to 6:00 PM (EST)
Messages received on weekends and public holidays are answered on the next business day.

CONTACT FORM
You can also reach us through the contact form on our website. Please include your order number if your message is about an existing order — it helps us answer you faster.

WHAT TO INCLUDE
To get the quickest resolution, please tell us:
- Your order number (it starts with # and is in your confirmation email)
- The email address you used at checkout
- A short description of the issue, and a photo if the item arrived damaged

ORDER STATUS AND TRACKING
Once your order ships you will receive an email with a tracking number. Tracking can take up to 48 hours to become active. If it has not updated for more than 7 business days, email us and we will look into it.

RETURNS AND REFUNDS
Returns are handled under our Refund Policy. To start a return, email us at support@shopeverdries.com.co with your order number.

Everdries
support@shopeverdries.com.co